IT help
Help without anyone coming round
You see what happens on your screen the whole time, and you end the session whenever you want.
Area
IT help
Typical
Settings, updates, programs
Control
You see everything and can stop it
What it is about
A large share of what goes wrong has nothing to do with the hardware. Those things can be settled remotely in twenty minutes instead of finding an appointment.
You start the session yourself and you end it yourself. Without your consent nobody reaches your computer.
What works remotely
- Settings that have got out of shape
- Installing or updating programs
- Setting up email accounts
- Looking at error messages and making sense of them
What does not work remotely
Anything that needs hands on the device: broken hardware, a machine that will not start at all, or trouble with cables and connections.
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