Consumer terms

§ 1 Scope and provider

These terms apply to contracts between Artim Industries UG (haftungsbeschränkt), Wasserstraße 22A, 47623 Kevelaer, Germany, [email protected] ("we"), and consumers within the meaning of § 13 BGB. They cover in particular IT help and websites in the Personal area, reports, seals and reviews in the Trust Center, orders in the shop on artim-industries.com, and memberships, supporter subscriptions and the merch shop of Artim Academy.

Businesses are governed by our general terms for businesses (artim-industries.com/en/agb).

§ 2 Formation of contract

Services and products shown on our websites are not a binding offer but an invitation to order.

By clicking the "Order and pay" button (or "Buy now" or "Subscribe") you make a binding offer. Before sending you can review and correct your details at any time. The contract is concluded when we confirm the order by email or provide the service, at the latest upon successful payment.

For individual services such as IT help or a website, the contract is concluded when you accept our quote.

We do not keep the contract text available for retrieval. You receive the order details and these terms with the order confirmation by email. The contract languages are German and English.

§ 3 Prices, shipping and payment

All prices are final prices. As a small business under § 19 UStG we do not charge VAT. Shipping costs for goods are shown separately in the cart before you order.

Payment is processed by our payment provider Stripe using the payment methods offered there. Payment is due when the order is placed.

Subscriptions are billed in advance for the chosen period.

§ 4 Delivery and provision

We deliver goods to the address given. The expected delivery time is shown with each product.

Digital content such as a PDF report or a seal is provided once payment has cleared; a seal only after you have proven control of the domain.

§ 5 Right of withdrawal

You have a statutory right of withdrawal. Details are in our withdrawal policy (artim-industries.com/en/widerruf). You can declare a withdrawal at any time using the "Withdraw from contract" button at the bottom of every page.

§ 6 Term and cancellation of subscriptions

Subscriptions, such as the Artim Academy supporter subscription, initially run for the chosen period (one month or one year). Unless you cancel, they continue for an indefinite period and can then be cancelled at any time with one month's notice (§ 309 no. 9 BGB).

You can cancel by email to [email protected]. The right to terminate for good cause remains unaffected.

§ 7 Warranty

The statutory rights for defects apply, for digital products including the duty to provide updates under §§ 327 et seq. BGB. We do not shorten the statutory periods.

§ 8 Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of a guarantee.

For a slightly negligent breach of an essential contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely, our liability is limited to the foreseeable damage typical for the contract. Otherwise liability for slight negligence is excluded.

Trust Center results describe the technical state of a website at the time of measurement. They are not an assessment of the provider and not legal, security or investment advice.

§ 9 Dispute resolution and final provisions

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the country of your habitual residence remain unaffected.

Individual agreements take precedence over these terms, even if made orally.